Effective Date: October 2025   Eureka Wirral (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, or make bookings through our platform.

1. Information We Collect

We may collect the following types of information from you: Personal Information such as name, email address, phone number, billing details, and any other information you provide when making bookings or registering on our platform. Payment Information including credit/debit card details and payment records (processed securely via third-party payment providers). Usage Data such as IP address, browser type, operating system, pages visited, and interactions with our website for analytics purposes. Cookies and Tracking Data used to enhance your experience, remember preferences, and analyze traffic.

2. How We Use Your Information

We use the information we collect to process bookings and payments securely, provide confirmation emails, vouchers, receipts, and updates about your bookings, send promotional offers, newsletters, or other marketing communications (you can unsubscribe at any time), improve our website, services, and user experience, and comply with legal obligations and prevent fraudulent activity.

3. Sharing Your Information

We respect your privacy and do not sell your personal information. We may share your information in limited circumstances with Service Providers who help us operate our website, process payments, or deliver services, for Legal Requirements when required by law, legal processes, or to protect our rights and safety, and in Business Transfers in the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience including Essential Cookies required for basic website functionality, Performance Cookies to help us understand website usage and improve performance, and Marketing Cookies to provide relevant advertising and promotions. You can manage cookie preferences through your browser settings or our cookie consent banner.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to access and receive a copy of your data, request correction of inaccurate or incomplete data, request deletion of your personal data, opt-out of marketing communications, and withdraw consent at any time where processing is based on your consent. To exercise these rights, please contact us using the details below.

7. Children’s Privacy

Eureka Wirral is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this page periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Email: hello@eurekawirral.com